Frequently Asked Questions
What is jools?
jools are delicious date balls made to support your daily moments. We blend premium Medjool dates with powerful adaptogens to create three special variants that help you feel your best:
✨ Focus & clarity with Ashwagandha & Maca
💪 Natural defense with Ginger & Turmeric
😌 Evening calm with Lavender & Chamomile
Just clean ingredients, no added sugar - nature's goodness in every bite!
When and how should I enjoy my jools?
We've crafted each variant to support different moments in your day! ✨
Ashwagandha & Maca
- Perfect for your afternoon focus
- Great before important meetings
- When you need clear, calm energy
- 2 bites per serving
Ginger & Turmeric
- Start your day with a natural defense
- Support your immune system
- Perfect pre or post-workout
- 2 bites per serving
Lavender & Chamomile
- Ideal for evening relaxation
- When you need to unwind
- Perfect with your nighttime routine
- 2 bites per serving
Pro tip: Keep a pouch in your desk drawer, gym bag, or bedside table whenever you need a functional boost!💝
What are adaptogens and how do they work?
Great question! Adaptogens are nature's little helpers - special plants and herbs that have been used for centuries to help your body adapt to stress and find balance. ✨
Think of adaptogens like your body's personal support team:
- They help manage stress levels
- Support natural energy
- Promote balance in your body
- Work gently with your system
In jools, we use specific adaptogens for different benefits:
- Ashwagandha helps with focus and calm
- Ginger & Turmeric support natural defense
- Lavender & Chamomile promote relaxation
The best part? They work naturally with your body - no harsh effects or crashes, just gentle, effective support when you need it! 💝
Are jools safe for people with allergies?
Thanks for asking about allergies - your safety means everything to us!
Our date balls contain several allergens that you should be aware of:
Almonds
Walnuts
Coconut
Pistachios
Sesame
Additionally, they're crafted in a facility that processes other tree nuts.
While our treats are gluten-free, dairy-free, and vegan, we always recommend reviewing our ingredient list carefully or checking with your healthcare provider if you have any allergies. Your wellbeing is our priority! 💝
How many flavors does jools offer?
We're excited to share our three special variants with you! Each one is crafted to support different moments in your day:
✨ Ashwagandha & Maca
Perfect when you need focus and clarity - your afternoon companion for steady energy!
💪 Ginger & Turmeric
Your daily defender, packed with nature's powerful ingredients for immunity support.
😌 Lavender & Chamomile
Your evening friend, helping you unwind and find calm after a busy day.
Try all three to discover which moments they support best in your daily routine! Each pouch contains 6 delicious date balls made with premium Medjool dates and clean ingredients.
How do you make jools sweet without adding sugar?
Great question! The magic is in our premium California Medjool dates - nature's perfect sweetness! 🌟
These special dates are naturally sweet and delicious, so we don't need to add any extra sugar. They're also packed with fiber and nutrients, which means you get a satisfying treat that works with your body, not against it.
Think of it as nature's candy with benefits - just clean, natural sweetness in every bite! ✨
How long do jools stay fresh?
Your jools stay perfectly delicious for 6 months when stored properly.
To enjoy them at their best:
Keep your pouches in a cool, dry place
Seal the zip-lock carefully after opening
Check the "Best By" date on your pouch
Pro tip: While they last 6 months, we have a feeling they'll disappear way before then! 😉
Just remember - natural ingredients are best enjoyed fresh, so we recommend enjoying your jools within their 6-month shelf life for the tastiest experience! ✨
If i order today, when will my jools arrive?
We're excited to get your jools to you! Here's what to expect:
✨ We process and ship all orders within 24 hours
📦 You'll receive a tracking number as soon as your package ships
🚚 Standard shipping takes 3-5 business days
Pro tip: Want to track your bite-sized happiness? Keep an eye on your email for shipping updates!
Have questions about your order? We're here to help make sure your jools arrive safely and quickly! 💝
What's your return and refund policy?
Your happiness is our top priority! 🌟
We stand behind our products with a 100% happiness guarantee. Not completely satisfied? We'll refund your purchase, no questions asked!
Simply reach out to us at support@jools-us.com with your order number, and we'll process your refund right away. It's that simple because we believe you should feel as good about your purchase as you do about our date bites! ✨